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1. Why buy security online?

We endeavour to provide our servises at a more broader line, improving and expanding our sevices and customer satisfaction

2. Do you guarantee customer satisfaction?

We provide our customers with a 100% satisfaction guarantee.
If for whatever reason you are not satisfied with your purchase, you may return it to us within 7 days of receipt for a refund or replacement with another item. We will only deduct the shipping and handling fees incurred by us, and process the balance of the refund on receipt of the item(s).
If the item is damaged when you receive it, we will issue a replacement upon return.
It is important to get hold of us within this 24Hr period after delivery. Claims after this will not be accepted.

3. What happens if my items are damaged?

Any damaged items must be reported to us within 24 hours of receipt for a full refund or replacement. Please call us for your Return. We take extra care when packing your items for shipment. All items are quality checked, wrapped in thick bubble-plastic and boxed.

4. How can you be contacted?

You can reach us via our online contact form or phone us during office hours 8am - 5pm.

5. Where are you located?

256 Voortrekker Road, Suit 1, Monument, Krugersdorp, Johannesburg, South Africa (Close to Keywest Shopping center or R28)
Service road along Voortrekker road: from Johannesburg side we are on the right(30min drive)
Service road along Voortrekker road: from R28 or Keywest intersection we are on the left(3min drive)

6. What if I want to pay less for shipping?

Our website automatically calculates the shipping cost according to parcel weight (Volumetric Weight) as per the courier service rates.
You may call us for a fresh quote where we will quote the prices of your items that you wish to order as well as phone up the courier service and negotiate a shipping rate for your specific parcel.
You will then have to pay the quote by Internet transfer.
Our banking details are on the Quotation Document that we will email back to you. Once the funds reflect in our bank we will immediately courier you parcel and include the original Invoice with the parcel.

7. What is the quickest and most cost effective way of shipping?

The Courier Guy - R 85.00 1-2 days for Gauteng Province, all other areas R 185.00 excl. VAT
You can also find if your area is covered by the Courier Guy - thecourierguy website
The above is calculated with volumetric weight, heavy parcels will increase price.

Courier over night door to door is the quickest to all areas in South Africa, but at a escelated cost.(JHB, PTA areas is always overnight)

SAPO - We do not make use of the Post Office service any longer.

8. DHL Courier International

All countries excluding South Africa we can send parcels via DHL courier.
Parcel deliveries can take about 3-6 days for delivery.
Upon checkout you will get option for DHL shipping, if not available you need to contact us.
We reccomend that you make use of your own carrier if possible for more cost savings.
The receiver will be liable for any import TAXES or any additional costs as per your country import regulations.

9. International Payments

EFT Payments takes about 2-4 days to clear.

10. Payment by Bank Transfers(EFT) / Cheques

Alarmtec (Pty)Ltd does not except any Cheque payments what so ever.

If you prefer paying by bank transfer (internet Banking), we will ship immediately once payment was confirmed. Usually it takes a maximum of three (1-2) days. Most transactions are cleared by the next day.
If we receive proof of payment diectly from bank and not forwarded we most of the times we process order immediately
We encourage this type of payment. In some rare instances we might call you to confirm the transaction for your security reasons.
In some cases we might even ship your items for free (depending on items weight), as we save on commissions payable, applies to online orders only.

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